FAQ
zbaji Frequently Asked Questions and Detailed Answers
From account verification (KYC) to the withdrawal process, BPL betting, customer support, and account security — clear and detailed answers to the most common questions from zbaji users are compiled on this page. Read through before you start playing.
21+
For users aged 21 and above only
Identity Verification (KYC)
After opening an account at zbaji, you may need to complete an identity verification (Know Your Customer or KYC) process at some stage. Find out more about this process in the questions and answers below. You can start the verification process directly by logging in at the zbaji login page.
KYC
zbaji may request KYC verification at the time of your first large withdrawal or if unusual activity is detected on your account. Verification may also be requested as part of a routine security review. Once completed, future withdrawal requests are processed faster. The sooner you submit your documents, the sooner your account stays active without delays.
Yes, KYC is mandatory in certain situations. It is primarily done to confirm the account holder's identity and to prevent fraud and money laundering. zbaji is committed to protecting every user's information. Without verification, large withdrawals may be held back, so it is better to keep your documents ready in advance.
Yes. The name on your zbaji account must exactly match the name on your bKash, Nagad, Rocket, Upay or bank account. If the names do not match, your withdrawal request may be rejected and verification may become complicated. Entering the correct name at registration is the safest approach.
For KYC verification at zbaji, you can submit a National ID card (NID), a valid passport, or a driving licence. The document image must be clear and readable — blurry or torn images are not accepted. Sometimes address verification may also be requested through a recent utility bill or bank statement.
zbaji uses SSL encryption to keep all personal documents and information secure. Submitted documents are used only for the verification process and cannot be viewed by anyone other than authorised staff. Your information is not shared with third parties. Read the privacy policy for more details.
Customer Support
For any issue, the zbaji support team is always ready to help. See the questions and answers below about the right way and time to get support.
Support
Yes, zbaji customer support is active 24 hours a day, 7 days a week. Even if you have a problem at 3 in the morning, the support team is ready to respond immediately. The service is not closed on public holidays or during BPL match days. Reach out any time you need help.
Yes. The zbaji customer support team provides service in both Bengali and English. Bangladeshi users who write in Bengali will receive replies in Bengali. There is no reason to hold back from seeking support because of language — simply write your issue in plain Bengali.
Before reaching out, keep your registered mobile number or username, a detailed description of the problem, and the transaction date and amount (if relevant) at hand. Attach a screenshot if you have one. Providing accurate information leads to faster resolution and avoids the need for repeated contact.
zbaji has two support channels: a 24/7 live chat within the site where you can speak directly with a representative, and email support, which is better suited for more complex or detailed queries. There is no phone number or SMS channel. Live chat is the most effective way to get a quick response.
When contacting support by email, include your account username, the type of issue (for example: withdrawal is stuck, bonus not credited), and the date and amount of the relevant transaction. A brief but specific description allows the zbaji support team to respond quickly and accurately.
BPL and International Matches
Find answers to common questions about betting on BPL, T20 World Cup, and international cricket here. Visit the cricket page to learn more about cricket betting at zbaji.
Cricket Betting
Yes. zbaji offers betting on the Bangladesh Premier League (BPL), IPL, T20 World Cup, and ICC international cricket matches. Special markets are available for Bangladesh Tigers matches. Odds are updated for every match and multiple betting markets are available.
Decimal odds represent the total return per ৳1 staked, including your original bet. For example: Team A odds 1.45, Team B odds 2.75. If you bet ৳500 on Team B and Team B wins, you receive ৳500 × 2.75 = ৳1,375 (profit ৳875); if Team A wins, you lose ৳500. These are sample figures only — live odds change constantly.
If a match is abandoned due to rain or any other reason, or an official no-result is declared, zbaji generally cancels the relevant bets and refunds the original stake. However, if a result is determined by the Duckworth-Lewis method, the bet is settled. See the terms and conditions for specific rules.
Yes, zbaji offers in-play or live betting. Odds change during the match based on run rate, wickets fallen, and the current situation, and you can place new bets in the moment. Live betting adds a different dimension to high-stakes matches like BPL or the T20 World Cup. Quick decision-making is important, as odds shift rapidly.
How to Withdraw Money
Learn about the rules, timing, and conditions for withdrawing money via bKash, Nagad, or bank transfer.
Withdrawal
zbaji's welcome bonus is a 100% first deposit bonus, up to ৳15,000. To withdraw bonus winnings, you must wager the bonus amount 20 times. Example: if you deposit ৳1,000 you receive ৳1,000 in bonus, giving a balance of ৳2,000. You must place bets totalling ৳1,000 × 20 = ৳20,000 before withdrawing. The bonus portion cannot be withdrawn until the wagering requirement is met.
The minimum withdrawal amount at zbaji is ৳1,000. Requests below this amount are not processed. You can withdraw via bKash, Nagad, Rocket, Upay, or bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). The name on your account must match the name on your wallet.
Yes, it is normal for a withdrawal to show 'Pending' for a short time after the request is submitted. zbaji reviews and processes every withdrawal request. Funds typically reach your wallet within 1 hour. If it remains pending for a long time, contact live chat.
Withdrawals to any mobile banking channel at zbaji — bKash, Nagad, Rocket, or Upay — are generally completed within 1 hour. This applies to all of these methods. For bank transfers, processing time may be slightly longer depending on the bank's own procedures.
Yes. zbaji's withdrawal service is active 7 days a week, 24 hours a day. Whether it is Friday or Saturday night or a public holiday, withdrawal requests can be made at any time with the aim of processing within 1 hour. Any limitations on the mobile banking wallet itself are a separate matter.
Account Security
Keeping your account secure is the responsibility of both you and zbaji. Learn the best security steps from the questions and answers below. Read the responsible gaming guidelines for more advice on safe play.
Security
If you notice an unfamiliar login or transaction on your account, change your password immediately and report it to zbaji via live chat or email support. The team will review your account promptly. Keeping a screenshot of the suspicious activity will help speed up the investigation. Act immediately without delay.
Use a password of at least 10–12 characters containing uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth, phone number, or simple words as a password. Avoid using your zbaji password on any other site.
Fraudsters often create fake sites that look like zbaji. Always check the browser address bar — the correct domain is zbajiapk.cam. If you see a slight spelling variation (zbaj1, zbajii) or a different extension (.net, .org), close the site immediately. Typing the URL directly is safer than clicking on search engine ads.
Never. No zbaji staff member will ever ask for your OTP, password, bKash PIN, Nagad PIN, or Rocket PIN. If someone claiming to be a zbaji representative asks for this information, it is fraud. End the contact immediately and report it to zbaji via live chat or email.
Yes. zbaji uses SSL (Secure Sockets Layer) encryption technology. This means your login details, payment information, and personal data are encrypted before being sent over the internet, so third parties cannot read them. If you see a padlock icon in your browser bar, the connection is secure.
Have more questions? We are ready to help
If you did not find your answer on this page, contact the zbaji support team directly — help is available in both Bengali and English.
Live Chat
Click the chat button at the bottom right of the site — 24/7 instant support is available.
Email Support
For detailed queries, email: [email protected] — write in Bengali, get a reply in Bengali.