zbaji Privacy Policy

Introduction and Applicability

zbaji is an online gaming and sports betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to zbaji's website, mobile application, and all related services.

When you use any service on zbaji, you are considered to have accepted the terms of this Policy. Reading this Policy together with our Terms and Conditions will give you a complete understanding of the platform's overall legal framework.

If you have any questions about any part of this Policy, please contact us before you begin using the services.

Information We Collect

zbaji collects only the information necessary for providing services, verifying identity, and processing secure transactions. The categories of information collected are listed below:

2.1 Identity and Contact Information

• Full name (as shown on national ID or passport)
• Date of birth (for age verification)
• Mobile number and email address
• Address and postal code

2.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (where applicable)
• Deposit and withdrawal history

2.3 Account and Gaming Information

• Username and account ID
• Gaming history, bet logs, and transaction records
• VIP tier level and points information
• Bonus claims and wagering history

2.4 Technical Information

• IP address and device identifiers
• Browser type and operating system information
• Session logs and login time records
• Data obtained from cookies and web beacons

How We Collect Information

zbaji collects information in several ways. This is done primarily through three methods:

3.1 Information Provided Directly

You provide information to us directly when you fill in the registration form, upload documents for identity verification, make a deposit or withdrawal, or contact the support team.

3.2 Information Collected Automatically

When you browse the zbaji platform, certain technical information is logged automatically. This includes your device information, IP address, and navigation patterns. This information is used to improve the security and performance of the platform.

3.3 Information Received from Third Parties

Some information may be received from payment service providers (such as bKash, Nagad) or identity verification services for verification purposes. This information is used only to confirm the service.

Purposes of Using Information

zbaji uses your information only for the specific purposes described below. No information is used for unnecessary or unauthorised purposes.

• Account management: Completing registration, keeping login secure, and verifying accounts.
• Financial transactions: Processing deposits and withdrawals and preventing fraudulent activity.
• Service delivery: Ensuring services related to gaming, betting, and bonus benefits.
• Customer support: Providing 24/7 live chat and email support and resolving complaints.
• Security and compliance: Protecting account security and ensuring adherence to relevant policies.
• Platform improvement: Analysing user experience to raise service quality.
• Communications: Sending important account updates, security alerts, and relevant information.

As part of ensuring responsible gaming, zbaji analyses certain behavioural data. To learn more, read our Responsible Gaming page.

Information Storage and Security

zbaji follows industry-standard technologies and practices to keep your personal information secure.

5.1 Technical Security Measures

• Data transfers are secured through SSL (Secure Socket Layer) encryption.
• Sensitive data (such as passwords) is stored in encrypted form.
• Regular security audits and risk assessments are conducted.
• Two-factor verification (OTP) is used.

5.2 Organisational Security Measures

• Only authorised staff have access to personal information.
• All staff are trained on data privacy.
• Access logs are monitored regularly.

5.3 Data Retention Period

Necessary information is retained while the account is active and for a set period after it is closed. Certain information may be required to be kept for a defined period to meet legal obligations. Once the period has passed, data is securely deleted or anonymised.

Sharing Information with Third Parties

zbaji does not sell your personal information or rent it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

6.1 Service Partners

The minimum necessary information is shared with selected partner organisations for payment processing, identity verification, and technical infrastructure. These organisations are contractually bound to comply with zbaji's privacy standards.

6.2 Legal Obligations

Information may be disclosed to comply with a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, zbaji provides only the information legally required.

6.3 Fraud Prevention and Security

Information necessary to address suspicious activity, fraud, or any other security threat may be shared with the relevant authorities.

6.4 Business Transfers

In the event of a future merger, acquisition, or business restructuring, user information may be transferred. Users will be informed in advance in such situations.

Cookies and Tracking Technologies

zbaji's website and application use cookies and similar tracking technologies. These are essential for the proper functioning of the website and for improving the user experience.

7.1 Types of Cookies

• Essential cookies: For maintaining login sessions and ensuring security.
• Functional cookies: For remembering your preferences and settings.
• Analytical cookies: For understanding how the platform is used, which helps improve the service.

7.2 Cookie Controls

You can choose to accept or reject cookies from your browser settings. However, disabling certain essential cookies may cause some important features of the website to stop working.

Your Rights

You have certain fundamental rights regarding your personal information. zbaji fully respects these rights.

8.1 Right to Know

You may ask what information zbaji has collected about you and how it is being used. The information will be provided within a reasonable time after the request is received.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request a correction. Most information can generally be updated directly from account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information must be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing or profiling purposes. The option to opt out of such activities is available in account settings.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format.

To exercise any of the above rights, contact our support team. Common questions about accounts and data are answered on our FAQ page.

Protection of Minors

All zbaji services are for persons aged 21 and above only. We take a strict position on protecting minors.

Age is verified at the time of registration. If any account is confirmed to belong to a minor, it will be immediately closed and the related information will be deleted. If you suspect someone you know is using zbaji while underage, please contact us immediately.

Parents can use parental control software to keep children away from online gaming.

Changes to the Policy

zbaji reserves the right to change or update this privacy policy as needed. If there are significant changes, we will notify users in the following ways:

• Through a special notice or pop-up on the website.
• By sending a message to the registered email address.
• By updating the "Last Updated" date at the top of the policy.

Continuing to use the platform after any changes will be considered acceptance of the new policy. You are advised to visit this page regularly.

To learn general information about zbaji and the scope of our operations, please visit the About Us page.

Contact

If you have any questions, comments, or data-related requests regarding this privacy policy, please contact us. Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

When sending a data protection request, please include your account ID and registered mobile number so that verification can be completed quickly.