zbaji Terms and Conditions

1 General Terms and Applicability

These terms and conditions ("Terms") apply to the zbaji platform and all related services. This document forms a legal agreement between you ("User") and zbaji, defining the rights and responsibilities of both parties.

zbaji is an online gaming platform offering sports betting, live casino, slot games, and other gaming products. The platform is designed primarily for users in Bangladesh and provides all major services in Bengali.

In addition to these Terms, our Privacy Policy and responsible gaming guidelines also apply and are considered an integral part of these Terms. In the event of any conflict, these main Terms will take precedence.

zbaji reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any changes constitutes your acceptance of the new terms.

2 Account Registration

To register on zbaji, you must provide a valid mobile number, email address, and accurate personal information. All information provided must be truthful, complete, and kept up to date.

2.1 Single Account Policy

Each user may operate only one account. Opening multiple accounts using the same device, IP address, payment method, or identity document is strictly prohibited. If this policy is violated, all associated accounts may be permanently closed and any funds held may be forfeited.

2.2 Account Security

You are solely responsible for keeping your account username and password confidential. Granting third parties access to your account is prohibited. If you suspect unauthorised access, you must notify our support team immediately.

2.3 Updating Information

If your personal information changes (such as your mobile number or email), please update it as soon as possible from your account settings. zbaji will not be responsible for any issues arising from outdated or incorrect information.

3 Age Verification and Identity Confirmation

zbaji reserves the right to verify your age and identity at the time of registration or at any later stage. This process may require submission of a National ID (NID), passport, or birth certificate.

zbaji reserves the right to temporarily suspend withdrawals or other services until verification is complete. Providing false age or identity information will result in account closure and forfeiture of all deposited and won funds.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

zbaji accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳200.

Once a deposit is successfully processed, it is generally credited to your account promptly. If a deposit is delayed or not received, please contact the support team with proof of the transaction.

4.2 Withdrawal Methods and Limits

The same methods apply for withdrawals: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawals are normally completed within 1 hour.

4.3 Payment Verification

For large withdrawal amounts, zbaji may request additional verification information. Payments may be temporarily held during an investigation. Transactions suspected of money laundering or fraud will be rejected.

5 Bonuses and Promotions

5.1 Welcome Bonus

zbaji offers new members a 100% first-deposit bonus of up to ৳15,000. A wagering requirement of 20 times the bonus amount must be met before the bonus can be withdrawn.

Example: On a ৳1,000 deposit you receive a ৳1,000 bonus, bringing your total balance to ৳2,000. To withdraw the bonus, you must wager ৳1,000 × 20 = ৳20,000.

5.2 Bonus Terms of Use

• A bonus may only be usable in specific games or betting categories.
• Bonus balance cannot be withdrawn directly — it becomes withdrawable only after the wagering requirement is met.
• After receiving one bonus offer, a second bonus in the same category cannot be claimed simultaneously.
• zbaji reserves the right to change, suspend, or cancel any bonus offer at any time.
• If bonus abuse is found, the bonus will be cancelled.

5.3 VIP Program

zbaji has five VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier carries a weekly cashback benefit — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and 1.5% at Diamond. The weekly cashback is calculated based on the net loss for that week (total losses minus total winnings).

VIP tier upgrades depend on the type and consistency of play. The specific criteria for reaching each tier are set by zbaji and may change.

6 Gaming and Betting Rules

6.1 Betting Limits

Minimum and maximum bet amounts are set individually for each game or betting market and are clearly stated on the game or event page. zbaji reserves the right to reject or restrict any bet.

6.2 Bet Cancellation

zbaji may cancel or review a bet in any of the following circumstances:

• If incorrect odds are displayed due to a technical error.
• If the event or game is cancelled or suspended.
• If evidence of fraud or match-fixing is found.
• Due to a technical error in the data feed.

6.3 Payout of Winnings

After the result of a bet or game is finalised, winnings are automatically credited to the account. If there is a dispute over any result, zbaji's decision will be considered final.

6.4 Special Provisions for Live Casino

If a connection is lost during a live casino game, the bet will remain valid in its current state. The result can be viewed from the records once the round is complete. The decision of the casino dealer or system is final.

7 Prohibited Activities

The following activities are strictly prohibited on zbaji:

• Using bots, automation software, or artificial intelligence to place bets or play games.
• Accessing third-party accounts through account hacking, phishing, or any other fraudulent means.
• Abusing bonus terms or exploiting any loophole to gain undue advantage.
• Operating multiple accounts or playing games using another person's account.
• Conducting money laundering or suspicious financial transactions.
• Using the zbaji platform for unauthorised commercial purposes.
• Harassing other users or engaging in offensive behaviour.
• Attempting unauthorised access to zbaji's servers or network.

8 Account Suspension or Closure

8.1 zbaji's Rights

zbaji may temporarily suspend or permanently close an account without prior notice for any of the following reasons:

• If evidence of a breach of these Terms is found.
• If fraud or deception is suspected.
• Due to technical issues or security risks.
• If information required for verification is not provided in time.

8.2 User Request to Close Account

You may request closure of your own account at any time through our support team. Pending bets will be settled before the account is closed and any eligible balance will be returned.

You may also use the self-exclusion or limit-setting options described in the Responsible Gaming Guidelines, which will help you manage your playing habits.

9 Limitation of Liability

zbaji makes every effort to provide uninterrupted service on its platform. However, zbaji will not be liable in the following cases:

• Loss or missed bets caused by internet connection disruptions.
• Issues resulting from the failure of third-party services (payment gateways, game providers).
• Situations arising from force majeure events (natural disasters, cyberattacks, government directives).
• Losses caused by the user's own negligence or failure to comply with the Terms.

zbaji's total liability will not exceed the value of the transaction in question under any circumstances.

10 Privacy and Data Protection

zbaji treats the protection of your personal information as its highest priority. To learn more about how information is collected, processed, and stored, please read our Privacy Policy.

Your financial information is kept secure through SSL encryption. Sensitive payment information is not stored directly on our servers.

zbaji does not sell or rent your information to third parties unless required by law. However, limited information may be shared with trusted partners for the purpose of operating the service.

11 Dispute Resolution

11.1 Submitting a Complaint

If you have a complaint about any service or result, please first raise the matter through zbaji's live chat or email support. The support team is available 24 hours a day in both Bengali and English.

11.2 Review Process

Upon receiving a complaint, zbaji will conduct a proper investigation. The relevant account or transaction may be temporarily suspended during the investigation. All parties involved will be informed of the final outcome.

11.3 Final Decision

zbaji's decision in any dispute is final and binding. However, if a user is not satisfied with the decision, they may pursue alternative legal remedies in accordance with applicable law.

12 Changes to Terms

zbaji may change these Terms at any time. Users will be notified in advance of significant changes via email or through the platform.

Continued use of the platform after revised Terms take effect constitutes your acceptance of the new terms. If you do not agree to the new terms, please request closure of your account.

The latest version of the Terms will always be available on this page. You can confirm the current version by checking the "Last Updated" date at the top of the page.

13 Contact & Support

For any questions or clarifications about these terms, please contact our support team. zbaji provides support in both Bengali and English via live chat and email, 24 hours a day, 7 days a week.

For common questions, you can also visit our Frequently Asked Questions (FAQ) page, where answers to the most common questions about deposits, withdrawals, bonuses, and accounts are provided.

To learn more about zbaji's services, operations, and values, read the About Us page.